Refund Policy

Refund & Exchange Policy

Last Updated: July 30, 2025

At Lolimedia, we strive for complete customer satisfaction. If you're not entirely happy with your purchase, we offer a straightforward refund and exchange process. Please review the details below.

Refund Policy

Eligibility

• Refunds are available within 14 days of delivery.

• Items must be unworn, unwashed, and in original condition (with tags and packaging).

• Final sale items (marked "Non-Refundable") are not eligible for returns.

How to Request a Refund

1. Contact Us – Email service@lolimedia.com with:

   • Order number

   • Product details & reason for return

2. Return Authorization – We’ll provide a return label (if applicable) and instructions.

3. Ship Back – Send the item to our warehouse within 7 days of approval.

4. Refund Processing – Once received and inspected, refunds are issued within 7-10 business days to the original payment method.

Note: Shipping fees are non-refundable unless the return is due to our error.

Exchange Policy

Do You Offer Exchanges?

✅ Yes! You can exchange for a different size, color, or style (subject to availability).

How to Request an Exchange

1. Email Us – Contact service@lolimedia.com with:

   • Order number

   • Desired exchange item details

2. Return Authorization – We’ll guide you through the process.

3. Ship Back – Return the original item (unworn, with tags).

4. New Item Shipment – Your replacement will be dispatched once we receive the returned product.

Note: Customers cover return shipping for exchanges unless the error is ours (e.g., wrong item shipped).

Damaged or Defective Products

If you receive a damaged, defective, or incorrect item:

1. Report Within 48 Hours – Email service@lolimedia.com with:

   • Photos/videos of the issue

   • Order number & product details

2. Resolution – We’ll arrange a free return label and:

   • Send a replacement or

   • Issue a full refund (including shipping costs).

Important Notes

• Return Address:
  Shenzhen Goling Fashion Co., Ltd.
  2403, Beiyuehui Building, No. 2115 Cuizhu Road, Luohu District, Shenzhen, China

• Processing Time: Allow 3-5 business days for us to inspect returned items.

• International Returns: Customers are responsible for return shipping fees and customs duties.

Questions?
Contact our support team at service@lolimedia.com for prompt assistance.

We appreciate your trust in Lolimedia!